Upgrade Fails Because the Signature of the .pak file Cannot Be Validated

vRealize Log Insight upgrade fails because of a corrupted .pak file, expired license or insufficient disk space.

Problem

Upgrading vRealize Log Insight fails and you see an error message Upgrade Failed. Failed to upgrade: Signature of the PAK file cannot be validated.

Cause

The error might occur for the following reasons:

• The uploaded file is not a .pak file.
• The uploaded .pak file is not complete.
• The license of vRealize Log Insight has expired.
• The vRealize Log Insight virtual appliance root file system does not have enough disk space.

Solution

• Verify that you are uploading a .pak file.
• Verify the md5sum of the .pak file against the VMware download site.
• Verify that at least one valid license is configured on vRealize Log Insight.
• Log in to the vRealize Log Insight virtual appliance and run df -h to check the available disk space.
  Note: Do not put files on the vRealize Log Insight virtual appliance root file system.