If a user account is in pending status because of the failure to register within 24 hours or if the account is in locked status, a Super Admin user can unlock the account.

User accounts are locked in either of the following situations:
  • The user enters the wrong password three consecutive times in a 15 minute period.
  • The user has not logged in to vRealize Log Insight for 35 days. This lock condition is valid only if the password policy restriction is activated.
  • The user has not changed their password for 60 days. This lock condition is valid only if the password policy restriction is activated.
For information about enabling the password policy restriction, see Configure STIG Compliance for vRealize Log Insight.
Note: This procedure unlocks accounts that use the default, built-in authentication only, and not accounts that use VMware Identity Manager or Active Directory authentication.

Prerequisites

Verify that you are logged in to the vRealize Log Insight web user interface as a Super Admin user, or a user associated with a a role that has the Access control permission with Edit access level. The URL format of the web user interface is https://log-insight-host, where log-insight-host is the IP address or host name of the vRealize Log Insight virtual appliance.

Procedure

  1. Navigate to the Administration tab.
  2. Under Management, click Access Control.
  3. Click Users.
  4. (Optional) For the locked user account, point to the red lock icon in the Status column to know why the account is locked.
  5. Click the pencil icon against the user name of the account.
  6. Select the Reset Password check box if it is not selected already.
  7. Click Save.

Results

An email is sent to the user's email address with a link to reset their password. The user can click the link and enter a new password for their account.
Note: A user must unlock their account within 24 hours of receiving the email. If they fail to do so, they have to request the Super Admin user to unlock their account again.