You determined that you need more information about the data store before you decide the best response. As a network operations engineer, you examine the Impacted Object Symptoms tab to see the other triggered symptoms for the data store.

Before you begin

Verify that you are addressing the alert for which you received an alert message in your email. See Respond to an Alert in Your Email.

About this task

If other symptoms are triggered for the object, not just the symptom included in the alert, you can evaluate them to determine what affect these symptoms could have on the alert to which you are responding, and whether the recommendations might resolve the problem.

Procedure

  1. In the left pane of vRealize Operations Manager, click the Alerts icon.
  2. In any of the alert lists, click the alert name.

    The center pane view changes to display the alert detail tabs.

  3. Click the Impacted Object Symptoms tab and review the active symptoms.

    Option

    Evaluation Process

    Criticality

    Are other symptoms of similar criticality present that are affecting the object?

    Symptom

    Are any of the triggered symptoms related to the symptoms that triggered the current alert? Symptoms related to time remaining, capacity, or stress that could indicate storage problems?

    Created On

    Do the date and time stamps for the symptoms indicate that they were triggered before the alert you are investigating, indicating that it might be a related symptom? Were the symptoms triggered after the alert was generated, indicating that the alert symptoms contributed to these other symptoms?

    Information

    Can you identify a correlation between the alert symptoms and the other symptoms based on the triggering metric values?

What to do next