You determined that you need more information about the data store before you decide the best response. As a network operations engineer, you examine the Impacted Object Symptoms tab to see the other triggered symptoms for the data store.
Before you begin
Verify that you are addressing the alert for which you received an alert message in your email. See Respond to an Alert in Your Email.
About this task
If other symptoms are triggered for the object, not just the symptom included in the alert, you can evaluate them to determine what affect these symptoms could have on the alert to which you are responding, and whether the recommendations might resolve the problem.
- In the left pane of vRealize Operations Manager, click the Alerts icon.
- In any of the alert lists, click the alert name.
The center pane view changes to display the alert detail tabs.
- Click the Impacted Object Symptoms tab and review the active symptoms.
Are other symptoms of similar criticality present that are affecting the object?
Are any of the triggered symptoms related to the symptoms that triggered the current alert? Symptoms related to time remaining, capacity, or stress that could indicate storage problems?
Do the date and time stamps for the symptoms indicate that they were triggered before the alert you are investigating, indicating that it might be a related symptom? Were the symptoms triggered after the alert was generated, indicating that the alert symptoms contributed to these other symptoms?
Can you identify a correlation between the alert symptoms and the other symptoms based on the triggering metric values?
What to do next
If your review of the symptoms and the provided information clearly indicates that the recommendations will solve the problem, implement one or more of the recommendations. For an example, of implementing one of the recommendations, see Run a Recommendation On a Datastore to Resolve an Alert.
If your review of the symptoms did not convince you that the recommendations will resolve the problem or provide you with enough information to identify the root cause, continue your investigation using the Timeline tab. See Compare Alerts and Events Over Time in Response to a Datastore Alert.