One of your customers reports poor performance for his virtual machine, including slowness and fails. This scenario provides one way that you can use vRealize Operations Manager to investigate the problem based on information available in the Troubleshooting tabs.

About this task

As a virtual infrastructure administrator, you respond to a help ticket in which one of your customers reports problems with his virtual machine, sales-10-dk. The reported conditions are poor application performance, including slow load times and slow boot, some of his programs are taking longer and longer to load, and his files are taking longer to save. Today his programs started to fail and an update failed to install.

When you look at the Alerts tab for the virtual machine you see an alert for chronic high memory workload leading to memory stress, where the triggered symptoms indicate memory stress and the recommendation is to add memory.

Based on past experience, you are not convinced that this alert indicates the root cause, so you review the Analysis tabs. All of the associated badges are green except for Capacity Remaining, which indicates memory and disk space problems, and Time Remaining, which has 0 days remaining for memory and disk space.

From this initial review, you know that problems exist in addition to the memory alert, so you use the Troubleshooting tabs to do a more thorough investigation.