You create recommendations that are solutions to alerts generated in vRealize Operations Manager. The recommendations are intended to ensure that your network operations engineers and virtual infrastructure administrators can respond to alerts as quickly and accurately as possible.

How the Recommendations Workspace Works

A recommendation is instructions to your users or actions that your users can perform to resolve an alert. The instructions can be links to useful Web sites or local runbooks, instructions as text, or actions that you can initiate from vRealize Operations Manager.

Where You Find Recommendations Workspace

To define recommendations, in the left pane, select Content > Recommendations. Click Add to create a recommendation.

You can also define recommendations when you define alerts.

Table 1. Define Recommendation Options

Option

Description

Create a hyperlink

Enter text in the text box, select the text, and click the button to make the text a hyperlink to a Web site or local wiki page.

You cannot modify a hyperlink. To change the link, delete the hyperlinked word and create a new link.

Enter text

Enter the description of what must be done to resolve the triggered alert.

The description can include steps a user must take to resolve the alert or it might be instructions to notify a virtual infrastructure administrator.

This is a text field.

Action

You can add an action as a method to resolve a triggered symptom or a generated alert. Actions must already be configured in vRealize Operations Manager.

You must provide text in the text box to describe the action before you can save the recommendation.

The actions named Delete Unused Snapshots for Datastore Express and Delete Unused Snapshots for VM Express appear, but can only be run in the user interface from an alert whose first recommendation is associated with this action. You can use the REST API to run these actions.

The actions named Set Memory for VM Power Off Allowed, Set CPU Count for VM Power Off Allowed, and Set CPU Count and Memory for VM Power Off Allowed are also not visible except in the alert recommendations, and are intended to be used to automate the actions with the Power Off Allowed flag set to true.