When you deploy vRealize Operations Manager, the number and nature of the objects that you want to monitor might be complex enough to recommend a Professional Services engagement.

Complexity Levels

Every enterprise is different in terms of the systems that are present and the level of experience of deployment personnel. The following table presents a color-coded guide to help you determine where you are on the complexity scale.

  • Green

    Your installation only includes conditions that most users can understand and work with, without assistance. Continue your deployment.

  • Yellow

    Your installation includes conditions that might justify help with your deployment, depending on your level of experience. Consult your account representative before proceeding, and discuss using Professional Services.

  • Red

    Your installation includes conditions that strongly recommend a Professional Services engagement. Consult your account representative before proceeding, and discuss using Professional Services.

Note that these color-coded levels are not firm rules. Your product experience, which increases as you work with vRealize Operations Manager and in partnership with Professional Services, must be taken into account when deploying vRealize Operations Manager.

Table 1. Effect of Deployment Conditions on Complexity

Complexity Level

Current or New Deployment Condition

Additional Notes

Green

You run only one vRealize Operations Manager deployment.

Lone instances are usually easy to create in vRealize Operations Manager.

Green

Your deployment includes a management pack that is listed as Green according to the compatibility guide on the VMware Solutions Exchange Web site.

The compatibility guide indicates whether the supported management pack for vRealize Operations Manager is a compatible 5.x one or a new one designed for this release. In some cases, both might work but produce different results. Regardless, users might need help in adjusting their configuration so that associated data, dashboards, alerts, and so on appear as expected.

Note that the terms solution, management pack, adapter, and plug-in are used somewhat interchangeably.

Yellow

You run multiple instances of vRealize Operations Manager.

Multiple instances are typically used to address scaling or operator use patterns.

Yellow

Your deployment includes a management pack that is listed as Yellow according to the compatibility guide on the VMware Solutions Exchange Web site.

The compatibility guide indicates whether the supported management pack for vRealize Operations Manager is a compatible 5.x one or a new one designed for this release. In some cases, both might work but produce different results. Regardless, users might need help in adjusting their configuration so that associated data, dashboards, alerts, and so on appear as expected.

Yellow

You are deploying vRealize Operations Manager remote collector nodes.

Remote collector nodes gather data but leave the storage and processing of the data to the analytics cluster.

Yellow

You are deploying a multiple-node vRealize Operations Manager cluster.

Multiple nodes are typically used for scaling out the monitoring capability of vRealize Operations Manager.

Yellow

Your new vRealize Operations Manager instance will include a Linux based deployment.

Linux deployments are not as common as vApp deployments and often need special consideration.

Yellow

Your vRealize Operations Manager instance will use high availability (HA).

High availability and its node failover capability is a unique multiple-node feature that you might want additional help in understanding.

Yellow

You want help in understanding the new or changed features in vRealize Operations Manager and how to use them in your environment.

vRealize Operations Manager is different than vCenter Operations Manager in areas such as policies, alerts, compliance, custom reporting, or badges. In addition, vRealize Operations Manager uses one consolidated interface.

Red

You run multiple instances of vRealize Operations Manager, where at least one includes virtual desktop infrastructure (VDI).

Multiple instances are typically used to address scaling, operator use patterns, or because separate VDI (V4V monitoring) and non-VDI instances are needed.

Red

Your deployment includes a management pack that is listed as Red according to the compatibility guide on the VMware Solutions Exchange Web site.

The compatibility guide indicates whether the supported management pack for vRealize Operations Manager is a compatible 5.x one or a new one designed for this release. In some cases, both might work but produce different results. Regardless, users might need help in adjusting their configuration so that associated data, dashboards, alerts, and so on appear as expected.

Red

You are deploying multiple vRealize Operations Manager clusters.

Multiple clusters are typically used to isolate business operations or functions.

Red

Your current vRealize Operations Manager deployment required a Professional Services engagement to install it.

If your environment was complex enough to justify a Professional Services engagement in the previous version, it is possible that the same conditions still apply and might warrant a similar engagement for this version.

Red

Professional Services customized your vRealize Operations Manager deployment. Examples of customization include special integrations, scripting, nonstandard configurations, multiple level alerting, or custom reporting.

If your environment was complex enough to justify a Professional Services engagement in the previous version, it is possible that the same conditions still apply and might warrant a similar engagement for this version.