Because you need more information about the data store before you decide on the best response, you examine the Symptoms tab to see other triggered symptoms for the data store.

About this task

If other symptoms are triggered for the object besides the symptom included in the alert, evaluate them to determine what the symptoms reflect about the state of the object, and to decide whether the related recommendations might resolve the problem.

Prerequisites

Verify that you are addressing the alert for which you received an alert message in your email. See Respond to an Alert in Your Email.

Procedure

  1. In the menu, click Alerts and select the alert name in the data grid.

    The center pane view changes to display the alert detail tabs.

  2. Click View additional metrics > Alerts > Symptoms and review the active symptoms.

    Option

    Evaluation Process

    Criticality

    Are other symptoms of similar criticality present that are affecting the object?

    Symptom

    Are any of the triggered symptoms related to the symptoms that triggered the current alert? Symptoms related to time remaining, capacity, or stress that could indicate storage problems?

    Created On

    Do the date and time stamps for the symptoms indicate that they were triggered before the alert you are investigating, indicating that it might be a related symptom? Were the symptoms triggered after the alert was generated, indicating that the alert symptoms contributed to these other symptoms?

    Information

    Can you identify a correlation between the alert symptoms and the other symptoms based on the triggering metric values?

What to do next