One of your customers reports poor performance for a virtual machine, including slowness and fails. This scenario provides one way that you can use vRealize Operations Manager to investigate the problem based on information available in the Troubleshooting tabs.

As a virtual infrastructure administrator, you respond to a help ticket in which one of your customers reports problems with a virtual machine, sales-10-dk. The reported conditions are poor application performance, including slow load times and slow boot, some applications are taking longer and longer to load, and files are taking longer to save. Today applications started to fail and an update failed to install.

When you look at the Alerts tab for the virtual machine, you see an alert for chronic high memory workload leading to memory stress. The triggered symptoms indicate memory stress and the recommendation is to add more memory.

Based on experience, you are not convinced that this alert indicates the root cause, so you review the Capacity tab. The Capacity tab indicates memory and disk space problems, and Time Remaining, which has 0 days remaining for memory and disk space.

From this initial review, you know that problems exist in addition to the memory alert, so you use the Events tabs to do a more thorough investigation.