You can install the End Point Operations Management agent from a RedHat Package Manager (RPM) package. The agent in the noarch package does not include a JRE.

Agent-only archives are useful when you deploy agents to a large number of platforms with various operating systems and architectures. Agent archives are available for Windows and UNIX-like environments, with and without built-in JREs.

The RPM performs the following actions:

  • Creates a user and group named epops if they do not exist. The user is a service account that is locked and you cannot log into it.

  • Installs the agent files into /opt/vmware/epops-agent.

  • Installs an init script to /etc/init.d/epops-agent.

  • Adds the init script to chkconfig and sets it to on for run levels 2, 3, 4, and 5.

If you have multiple agents to install, see Install Multiple End Point Operations Management Agents Simultaneously.


  • Verify that you have sufficient privileges to deploy an End Point Operations Management agent. You must have vRealize Operations Manager user credentials that include a role that allows you to install End Point Operations Management agents. See Roles and Privileges in vRealize Operations Manager.

  • If you plan to run ICMP checks, you must install the End Point Operations Management agent with root privileges.

  • To configure the agent to use a keystore that you manage yourself for SSL communication, set up a JKS-format keystore for the agent on its host and configure the agent to use its SSL certificate. Note the full path to the keystore, and its password. You must specify this data in the agent file.

    Verify that the agent keystore password and the private key password are identical.

  • If you are installing a non-JRE package, define the agent HQ_JAVA_HOME location.

    End Point Operations Management platform-specific installers include JRE 1.8.x. Platform-independent installers do not. Depending on your environment and the installer you use, you might need to define the location of the JRE to ensure that the agent can find the JRE to use. See Configuring JRE Locations for End Point Operations Management Components.

  • If you are installing a non-JRE package, verify that you are using the latest Java version. You might be exposed to security risks with earlier versions of Java.

  • Verify that the installation directory for the End Point Operations Management agent does not contain a vRealize Hyperic agent installation.

  • If you are using the noarch installation, verify that a JDK or JRE is installed on the platform.

  • Verify that you use only ASCII characters when specifying the agent installation path. If you want to use non-ASCII characters, you must set the encoding of the Linux machine and SSH client application to UTF-8.


  1. Download the appropriate RPM bundle to the target machine.

    Operating System

    RPM Bundle to Download

    64bit Operating System


    32bit Operating System


    No Arch


  2. Open an SSH connection using root credentials.
  3. Run rpm -i epops-agent-Arch-linux-version.rpm to install the agent on the platform that the agent will monitor, where Arch is the name of the archive and version is the version number.


The End Point Operations Management agent is installed, and the service is configured to start at boot.

What to do next

Before you start the service, verify that the epops user credentials include any permissions that are required to enable your plug-ins to discover and monitor their applications, then perform one of the following processes.

  • Run service epops-agent start to start the epops-agent service.

  • If you installed the End Point Operations Management agent on a machine running SuSE 12.x, start the End Point Operations Management agent by running the [EP Ops Home]/bin/ start command.

  • When you attempt to start an End Point Operations Management agent you might receive a message that the agent is already running. Run ./bin/ stop before starting the agent.

  • Configure the agent in the file, then start the service. See Activate End Point Operations Management Agent to vRealize Operations Manager Server Setup Properties.