Download the support bundles from the virtual machines where you deployed vRealize Application Remote Collector. Support bundles are required to troubleshoot problems related to application monitoring. For Linux and Windows end point VMs, run the specified command and access the support bundle.

For vRealize Application Remote Collector
  1. Access the VAMI page by entering https://<vRealize Application Remote Collector hostname>:5480
  2. Log in with root credentials.
  3. Click the Support Bundle tab. Click the Generate Logs for VA button.

    vRealize Application Remote Collector creates the support bundles which you can download.

For End Point VMs

  1. Log in to the end point.
  2. Run the following commands based on the end point VM's operating system type:
    For Linux End Point VMs
    /opt/vmware/ucp/ucp-minion/bin/ucp-minion.sh --config /opt/vmware/ucp/salt-minion/etc/salt/grains --action gen_support_bundle --log_level INFO

    The support bundle is generated and placed as a ZIP file in the /opt/vmware/ucp/support-bundle-endpoints/ directory.

    For Windows End Point VMs
    C:\VMware\UCP\ucp-minion\bin\ucp-minion.bat --config C:\VMware\UCP\salt\conf\grains --action gen_support_bundle --log_level INFO

    The support bundle is generated and placed as a ZIP file in the %SystemDrive%\VMware\UCP\support-bundle-endpoints\ directory.