Ensure that you complete all the prerequisites required during the handshake of vRealize Application Remote Collector with vRealize Operations Manager.

Here are the prerequisites:

  • Verify that you have configured a vCenter adapter. The vCenter Server user account with which the vCenter adapter is configured in vRealize Operations Manager, should have the following permissions: Guest operation modifications, Guest operation program execution, and Guest operation queries. See Install an Agent from the UI.
  • Ensure that the ports 9000 and 8883 on vRealize Application Remote Collector are reachable from vRealize Operations Manager.
  • Download and deploy vRealize Application Remote Collector.

    You can download vRealize Application Remote Collector by clicking the Download icon in the Configure Application Remote Collector page.

    For information about deploying the vRealize Application Remote Collector, see Deploy vRealize Application Remote Collector.
  • Ensure that the NTP settings of vRealize Operations Manager and vRealize Application Remote Collector are in sync. To configure NTP, see Configure Network Time Protocol Settings.