You can access and view the log files to troubleshoot agent upgrade failure. You can verify the status of the agents during and after the upgrade process to find out if the agents have upgraded successfully.

You can view the status of the agents during the upgrade from the epops-agent-upgrade-status.txt file. You can view a final report of the number of agents that have successfully upgraded or failed upgrade from the epops-agent-bundle-upgrade-summary.txt file.


  1. Log into the vRealize Operations Manager administration interface of your cluster at https://IP-address/admin.
  2. Click Support in the left panel.
  3. Click the Logs tab in the right pane and double-click EPOPS.
  4. Double-click the log file to view the contents.