Ensure that you complete all the prerequisites required so that vRealize Application Remote Collector can communicate with vCenter Server.

  • Ensure that the NTP settings of the ESXi instance that hosts the end points and vRealize Application Remote Collector are in sync.
  • Port 443 in vCenter Server is accessible to vRealize Application Remote Collector.
  • Port 443 in the ESXi where the workload end-points are deployed must be accessible to vRealize Application Remote Collector.
  • Port 443 in Platform Services Controller is accessible to vRealize Application Remote Collector. Open this port if vCenter Server is configured with an external Platform Services Controller.
  • Verify that you have configured a vCenter adapter. The vCenter Server user account with which the vCenter adapter is configured in vRealize Operations Manager, should have read access at the vCenter Server level and should also have the following permissions: Guest operation modifications, Guest operation program execution, and Guest operation queries. See Install an Agent from the UI.