vRealize Operations Manager support bundles contain log and configuration files that help troubleshoot a vRealize Operations Manager issue.

How Support Bundles Work

Support bundles require that you select nodes or the entire cluster, and the level of logging that you want to collect. After vRealize Operations Manager creates the support bundle, you download it in ZIP format for analysis.

Where You Find Support Bundles

In the menu, click Administration, and then in the left pane, select Support > Support Bundles.

Support Bundle Options

The options include toolbar and data grid options.

You can click Add or click the Hortizontal Ellipses to delete, download, or reload support bundles.

Table 1. Support Bundle Toolbar Options
Option Description
Add Open a dialog box that guides you through the process of creating a support bundle.
Delete Remove the selected support bundle.
Download Download the support bundle in ZIP format.
Reload Support Bundles Refresh the list of support bundles.

Use the data grid options to view item details.

Table 2. Support Bundle Data Grid Options
Option Description
Bundle System-generated identifier for the support bundle.
Bundle Type
  • Light. Include 24 hours of logs.
  • Full. Include all available logs and configuration files.
Date and Time Created Time when support bundle creation began.
Status Progress of support bundle creation.