Recommendations are instructions to your users who are responsible for responding to alerts. You add recommendations to vRealize Operations alerts so that your users can maintain the objects in your environment at the required levels of performance.

Recommendations provide your network engineers or virtual infrastructure administrators with information to resolve alerts.

Depending on the knowledge level of your users, you can provide more or less information, including the following options, in any combination.

  • One line of instruction.
  • Steps to resolve the alert on the target object.
  • Hyperlink to a Web site, runbook, wiki, or other source.
  • Action that makes a change on the target object.

When you define an alert, provide as many relevant action recommendations as possible. If more than one recommendation is available, arrange them in priority order so that the solution with the lowest effect and highest effectiveness is listed first. If no action recommendation is available, add text recommendations. Be as precise as possible when describing what the administrator should do to fix the alert.