Complete the prerequisites required during the handshake of cloud proxy with the end point VMs.

For the handshake of cloud proxy with the end point VM, the following prerequisites are required:

  • The end point VM, the ESXi instance where the end point VM is deployed, vCenter Server, cloud proxy, and vRealize Operations should be time synchronized.
  • The end point VMs must have access to ports 443, 4505, and 4506 on cloud proxy. You can verify access by running the following commands on the end point VM:
    • For Linux End Point VMs:
      timeout 10 bash -c "</dev/tcp/{cloudproxy_fqdn}/4505"
      echo $?
      timeout 10 bash -c "</dev/tcp/{cloudproxy_fqdn}/4506"
      echo $?
      timeout 10 bash -c "</dev/tcp/{cloudproxy_fqdn}/443"
      echo $?
    • For Windows End Point VMs:
      wget.exe --spider -t 1 -T 10 {cloudproxy_fqdn}:4505 
      wget.exe --spider -t 1 -T 10 {cloudproxy_fqdn}:4506
      wget.exe --spider -t 1 -T 10 {cloudproxy_fqdn}:443
      Note: If you do not have wget.exe on the Windows end point VM, navigate to the %temp% folder or it's parent folder in File Explorer and search for wget.exe after you attempt installation.
  • The necessary privileges for a user which are required for agent installation are mentioned in the User Account Prerequisites page.
  • End point VM configuration requirements.
    • Linux requirements

      Commands: /bin/bash, sudo, tar, awk, curl

      Packages: coreutils (chmod, chown, cat), shadow-utils (useradd, groupadd, userdel, groupdel), net-tools

      Configure mount point on /tmp directory to allow script execution.

    • Windows requirement
      • The Visual C++ version must be higher than 14.
      • Performance Monitors on a Windows OS VM must be enabled.
    • Windows 2012 R2 requirement

      The end point VM must be updated with the Universal C Runtime. Refer to the following link for more information.

  • VMware Tools must be installed and running on the end point VM on which you want to install the agent. For information about supported VMware Tools versions, click this link.
  • Add a tmp folder with "exec" permission to install agents on the latest UAG Photon OS VM. To configure a mount point on the /tmp directory to allow script execution, run the following command: <mount -o remount,exec /tmp>