You create a vRealize Operations support bundle to gather log and configuration files for analysis when troubleshooting a vRealize Operations issue.

When you create a support bundle, vRealize Operations gathers files from cluster nodes into ZIP files for convenience.

Procedure

  1. In the menu, click Administration, and then in the left pane, click Support > Support Bundles.
  2. From the toolbar, click the Create a Support Bundle icon.
  3. Select the option to create a Light or Full support bundle.
  4. Select the cluster nodes that need to be evaluated for support.
    Only logs from the selected nodes are included in the support bundle.
  5. Click OK, and click OK to confirm support bundle creation.
    Depending on the size of the logs and number of nodes, it might take time for vRealize Operations Manager to create the support bundle.

What to do next

Use the toolbar to download the support bundle ZIP files for analysis. For security, vRealize Operations prompts you for credentials when you download a support bundle.

You can review the log files for error messages or, if you need troubleshooting assistance, send the diagnostic data to VMware Technical Support. When you resolve or close the issue, use the toolbar to delete the outdated support bundle to save disk space.