The Alerts tab provides a list of generated alerts for the currently selected object. When you are working with objects, reviewing and responding to generated alerts on the Alert tab helps you manage problems in your environment.
The alerts notify you when a problem occurs in your environment based on configured alert definitions. Object alerts are useful to you as an investigative tool in two ways. They can provide you with early notification about problems in your environment before a user calls you to report a problem. As well, object alerts can provide information about the object that you can use when troubleshooting general or reported problems.
As you review the Alerts tab, you can add ancestors and descendants to the list to broaden your view of the alerts. You can see if alerts on the current object affect other objects. Conversely, you can examine how problems reflected in alerts on other objects affect the current object.
Depending on the practices and workflows of your infrastructure operations team, you can use the object Alerts tab to manage generated alerts on individual objects.
- Take ownership of alerts so that your team knows that you are working to resolve the problem.
- Suspend an alert so that is temporarily excluded from affecting the Health, Risk, or Efficiency state of the object while you investigate the problem.
- Cancel alerts that you know are a result of a deliberate action. For example, a network card is removed from a host for replacement. Also cancel alerts that are known issues that you cannot resolve currently because of resource constraints. Canceling an alert that is generated because of only message event or metric event symptoms cancels the alert permanently. If the underlying metric or property condition remains true, canceling an alert that is generated because of metric, super metric, or property symptoms can result in the alert being regenerated . It is only effective to cancel alerts generated because of message event or metric event symptoms.
Investigating and resolving alerts helps you provide the best possible environment to your customers.