You can use SSH to access the cloud proxy instance and use its Command-Line Interface to run the following actions:

  • Manually upgrade your cloud proxy in case the automatic download of the latest binary fails. When the automatic download fails, you see a notification on the vRealize Operations Cloud user interface. To manually upgrade your cloud proxy instance to the latest version, see the following KB article 80590.
  • Generate the support bundle.
  • Gather the status of the cloud proxy's health and connectivity details.
Command Line Description
cprc-cli -h, --help Displays the help message and use of the command-line interface.
cprc-cli -s, --status Prints the cloud proxy life-cycle status, configuration details, upgrade-related information, and more. It is useful to catch necessary information related to support and troubleshooting, or check the connection to vRealize Operations Cloud, or check the product version number, and so on.
cprc-cli -u PRODUCT_PAK, --upgrade PRODUCT_PAK The cloud proxy instance is enabled for an automated upgrade by default. But if the automated upgrade fails due to any exceptional issue, use this command line to upgrade your cloud proxy instance to the desired version.
  • 8.3 Release cprc-cli -sb, --generate-support-bundle

  • 8.4 Release cprc-cli -sb, --generate-support-bundle

  • 8.5 Release cprc-cli IS_HEAVY -sb, --generate-support-bundle IS_HEAVY

    The IS_HEAVY option should be specified as true or false. For example:

    cprc-cli -sb true 
    cprc-cli -sb false

    With the true option, the support bundle is generated with journal.ctl logs. With the false option, the support bundle is generated without journal.ctl logs

Generates the cloud proxy support bundle which is a package of logs, configurations, and status files. The support bundles are necessary for product support and troubleshooting. Generated support bundles can be found at the /storage/db/vmware-vrops-cprc/support/ location.
cprc-cli -rsb SUPPORT_BUNDLE, --remove-support-bundle SUPPORT_BUNDLE Removes any specified support bundle. Although generated support bundle packages can be removed using the system-embedded commands, it is recommended to use this command for that action.
cprc-cli -fm, --enable-fips-mode Enables FIPS mode for cloud proxy.
cprc-cli -d -s all | install | network | services | connection Runs the troubleshoot process to check for all or any one of the following issues:
  • Installation. Checks if VM deployment and cloud proxy installation is successful.
  • Network. Checks IP configurations, DNS configurations, and Host (hostname) configurations.
  • Service. Checks whether the vmware-casa.service, collector.service, haproxy.service, httpd-north.service, and httpd-south.service are active and loaded based on the systemctl show command.
  • Connection: Checks the connection to vRealize Operations Cloud cluster nodes using curl. For the proxy server cases, checks that connection via the proxy server using its specified configuration.
-cs, --certificates-status Displays the status of the imported certificates and if the certificates have been configured correctly or not.