The VMware vCenter Orchestrator Server service might fail to start when not enough RAM is available for the JVM to start the server.

Problem

The server status appears as Starting in the configuration interface and it is not updated when you refresh the page. When you select My Computer > Services and Applications > Services, the server fails to start and you receive a timeout error.

Cause

The Orchestrator server might not start in the following circumstances:

  • Orchestrator runs on a host with less than 2GB of RAM.

  • Orchestrator and vCenter Server run on a shared host with less than 4GB of RAM.

  • The Orchestrator database runs on the same host as Orchestrator.

  • Orchestrator is installed in a directory whose name contains non-ASCII characters.

Results

If you installed Orchestrator standalone, verify that your system has at least 2GB of RAM.

If you installed Orchestrator silently with vCenter Server, verify that your system has at least 4GB of RAM.

Verify that the Orchestrator database is running on a dedicated server.

Verify that the Orchestrator components are configured properly and that all of the status indicators in the configuration interface display a green circle.