Orchestrator workflows that require Kerberos authentication might fail if the Kerberos configuration file does not have the correct format or encoding.

Problem

Kerberos authentication cannot identify the default realm.

Cannot locate default realm

Cause

The Kerberos configuration file krb5.conf that you upload to the vRealize Orchestrator Appliance has been edited on a non-UNIX operating system. As a result, the format and the encoding might be incorrect.

Solution

In order for the Orchestrator appliance to read the krb5.conf file, the format of the file must be UNIX and the character encoding must be ANSI as UTF-8.