If you are having trouble using Identity Manager Desktop and are unable to resolve the problem yourself, you can collect diagnostic information to send to your system administrator. This information helps an administrator or support engineer diagnose and resolve problems.


  1. In the task bar, click the Identity Manager Desktop icon (Identity Manager Desktop icon) and select About Identity Manager Desktop.
  2. In the About Identity Manager Desktop dialog box, click Collect diagnostic information.

    System information and log files are collected and saved to a zip file.

  3. Make a note of the location of the zip file and send the file to your system administrator.

    You can review the contents of the zip file before sending it. You can also review the privacy policy by clicking the Identity Manager Desktop icon icon, selecting About Identity Manager Desktop, and clicking Privacy Policy.