If your administrator told you to download the Horizon FLEX virtual machine, you must connect to the Horizon FLEX server and download the virtual machine to your Mac before you can open it in Fusion Pro.

If your Horizon FLEX administrator provided your virtual machine on a USB device or deployed it to your Mac, see Open a Horizon FLEX Virtual Machine in Fusion Pro.

Obtain the following information from your Horizon FLEX administrator:

  • Instructions about whether to turn on a VPN connection.
  • Instructions about whether to install certificates on your Mac computer.
  • Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine.
  • The encryption password for the virtual machine. You will need this password to open the virtual machine.

Prerequisites

  • Install Fusion Pro on your Mac. See Install or Upgrade the Horizon FLEX Client for Mac.
  • If a VPN connection is required, turn on the VPN.

  • Confirm that the size of free space on the target disk of your machine is more than twice the size of the Horizon FLEX virtual machine TAR file.

Procedure

  1. Connect to the Horizon FLEX server.
    Option Action
    Connect to the server in Fusion Pro
    1. In the Applications folder on your Mac, click VMware Fusion.
    2. If the Connect dialog box does not open automatically, select File > Connect to Server to open it.
    3. In the Connect to Server dialog box, fill in the server host name (with full domain name) or IP address, user name, and type the password. The Server and Username text boxes might be prepopulated. For example, enter "www.companyflex.com:7443", where 7443 is the port number.
    4. Click Connect to connect to the server.

      If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway.

    Connect to the server from a link If you received a link in an email from your Horizon FLEX administrator, perform these steps:
    1. Click the link .
    2. When the Connect to Server dialog box opens, type the password that your Horizon FLEX administrator provided.
    3. Click Connect to connect to the server.

      If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway.

    The virtual machines to which you are entitled appear. Each virtual machine displays an entitlement name and description.
  2. In the Available Desktops window, select the virtual machine to download and click Download.
    If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway.
  3. Type a name for the virtual machine in the Save As text box or accept the default name.
  4. Select a location to save the virtual machine from the Where menu or accept the default location.
    VMware recommends that you save the virtual machine in the Virtual Machines folder.
  5. Click Save to start the download operation.
    Before the download begins, a disclaimer message might appear that requires your acceptance. After the download begins, a status bar displays the progress of the download operation.

    You can click the pause button to suspend the download and click the restart button to resume the download at a later time. If you suspend a download and exit Fusion Pro, you can resume the download the next time you start Fusion Pro. You can click the X button to cancel the download.

    If the administrator configured a virtual machine re-encryption policy, after the virtual machine is downloaded or registered, a dialog box appears reporting the progress of the re-encryption process. Wait for the process to finish.
  6. Type the encryption password and click OK to open the virtual machine.
  7. When the disclaimer message appears, click Power On if you agree.
    The virtual machine powers on.
  8. Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided.
    Note:
    • If configured by your Horizon FLEX administrator, you use the password that your administrator provided only the first time that you access the virtual machine.
    • When you open a virtual machine, if you enter an incorrect password three times consecutively, the system locks you out of the virtual machine for 15 minutes.

What to do next

If your virtual machine does not start, see Troubleshooting Horizon FLEX Virtual Machines.