Once you have finished Installing the Management Pack (Dell EMC PowerEdge) and Configuring the Management Pack (Dell EMC PowerEdge), check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.
Test Connection Errors
When Creating an Adapter Instance (Dell EMC PowerEdge), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host.
The following errors are possible:
SNMP IP Range Incorrectly Formatted
Error Message: Unable to establish a valid connection to the target system. SNMP IP range formatted incorrectly.
Description: Ensure the specified SNMP IP range is formatted correctly. The Management Pack supports the following host formats:
- Individual hostname or IP (IPv4 or IPv6)
- IP range (e.g., 192.168.0.32-192.168.0.67, 10.10.0.0-10.10.1.255)
- IP CIDR notation range (e.g., 10.6.14.0/24, 2620:0:2d0:200:1f00:400::7/120)
- Any of the above in a comma-separated list
No Server Found in SNMP IP Range
Error Message: Unable to establish a valid connection to the target system. No server found in SNMP IP range.
Description: Verify the following items are configured properly:
- Ensure the server is on and configured to use SNMPv2c or SNMPv3.
- Ensure the vROps server IP has permission to access SNMP.
- Ensure the SNMP community string/username is correct.
- Ensure the management port IP is in the IP range.
No Dell EMC Server to VMware Host System Relationships Created
If relationships between your Dell EMC Server and VMware Host are not created, verify the following:
- Ensure the Fully Qualified Domain Name (FQDN) is set correctly on the iDRAC.
- Ensure vSphere credentials were provided when Creating a Credential (Dell EMC PowerEdge).
Server Rediscovery Fails
Problem: If you remove a blade or rack server from vROps and try to add it back later, the Management Pack will fail to rediscover the server.
Cause: For each adapter instance, the Management Pack stores the IP addresses of known servers in the server_ips<Adapter Resource Internal ID>.properties file found in $VCOPS_BASE/user/plugins/inbound/dell_power_edge_adapter/work/. You can find the Adapter Resource Internal ID by navigating to Inventory Explorer , selecting an adapter resource, and inspecting the Internal ID column for that resource.
If a server’s IP address is not deleted from this file when it is removed from vROps, the adapter will be unable to rediscover that server.
Solution: Delete the server’s IP address from the server_ips<Adapter Resource Internal ID>.properties file. The adapter will then be able to rediscover the server.
Adapter and Collector Log Files
You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.
- Adapter log files are located in the $VCOPS_BASE/user/log/adapters/DellEmcComputeAdapter/ folder.
- Collector log files are located in the $VCOPS_BASE/user/log/ folder.
To set the base log level for the collector in vROps:
- Navigate to Administration > Logs.
- Expand the MASTER folder, then select the COLLECTOR folder.
- Click the Edit Properties
icon. - In the Root logger level drop-down menu, select the desired option.
- The default logging level is warning.
- To troubleshoot issues, set the logging level to info.
- To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.
For more information about viewing log files and modifying levels, refer to the vROps online help.
