The system administrator and plug-in admin can configure a retriggering time for catalog requests. The system uses the configured time to resend the catalog request when the MID server is down. The system resends the request until the request is successfully submitted to VMware Aria Automation.

Prerequisites

You must be the system administrator or plug-in admin.

Procedure

  1. Log in to ServiceNow as a system administrator or Plugin admin.
  2. In the filter navigator, type sys_properties.LIST and press Enter.

    The system properties table page will be displayed.

  3. In the Search box, search for x_vmw_cloudservice.TimetoRe-TriggerCatalogRequest.
  4. Open the record and in Value, enter the time in minutes.

    The default time is set to 60 minutes.

  5. Click Update.