System Properties

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The system properties chapter contains the most commonly used system properties in the VMware Aria Automation Plug-in.

Configure the Support Group for Request Failure Incidents
If a deployment request initiated from the ServiceNow fails in VMware Aria Automation or if a day-2 action fails, the VMware Aria Automation plug-in creates a support ticket and assigns it to the support group. The system administrator can configure the system properties for support groups.
Retriggering Time for Catalog Item Request if MID Server is Down
The system administrator and plug-in admin can configure a retriggering time for catalog requests. The system uses the configured time to resend the catalog request when the MID server is down. The system resends the request until the request is successfully submitted to VMware Aria Automation.
Re-triggering Time for Catalog Item Request Status Check
The ServiceNow system administrator and plug-in admin can configure a time to automatically check the catalog request status. Once the catalog request is submitted to VMware Aria Automation, the system uses this configured time to automatically check the request status then update the status appropriately.

Parent topic: Advanced Configuration

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