Configure the Support Group for Request Failure Incidents

If a deployment request initiated from the ServiceNow fails in VMware Aria Automation or if a day-2 action fails, the VMware Aria Automation plug-in creates a support ticket and assigns it to the support group. The system administrator can configure the system properties for support groups.

Prerequisites

You must be the system administrator or plug-in admin in ServiceNow.

Procedure

1. Log in to ServiceNow.
2. In the filter navigator, type sys_properties.LIST and press Enter.

   The system properties table page will be displayed.

3. In the Search box, search for x_vmw_cloudservice.support_group_for_ITSM_8.x.
4. Open the record and in Value, enter the name of support group.
5. Click Update.

   The support group is configured for selected properties.