The system shows an error message in Directory Management.


When you view or edit the directory in Directory Management, the system displays an error message and cannot retrieve the required information from VMware Workspace ONE Access.


The directory is partially created or the directory configuration is incomplete.


  1. Log in to VMware Workspace ONE Access. Verify the directory configuration, and confirm if the directory is associated with a connector. Also, validate the bind password.
  2. If the directory configuration is incomplete, you can configure it in VMware Workspace ONE Access. You can also use VMware Aria Suite Lifecycle to remove the directory using the delete functionality, provide correct configuration details, and then add back the directory.


Note: Any role assigned to the directory user in VMware Aria Suite Lifecycle must be deleted and reassigned after the directory is added back.