Workspace ONE Access Day 2 operations fail when the root password expires

VMware Workspace ONE Access Day 2 operations such as upgrade or root password update fails when the Workspace ONE Access root password expires.

Solution

1. Login to the virtual appliance console of Workspace ONE Access in vCenter.
2. Update the root password of the Workspace ONE Access virtual appliance.
3. Login to VMware Aria Suite Lifecycle and run the inventory sync of Workspace ONE Access. Update the Workspace ONE Access root password when retrying a failed inventory sync request.
4. Initiate the Workspace ONE Access Day 2 operation.