When you call or e-mail technical support, please provide the following information to the support representative:
| Required Information |
Description |
|---|---|
| Contact |
Your name, company name, telephone number, and email address |
| Product version |
Product name and version number |
| Hardware configuration |
Hardware configuration of the server or computer the product is running on (processor, memory, and RAM) |
| Document version |
For documentation issues, specify the version of the manual you are using. The date and version of the document appear on the cover page, or for longer manuals, after the Copyrights and Notices section of the manual. |
| Problem |
Action causing the problem, error message returned, and any other appropriate output |
| Problem severity |
Critical, serious, minor, or enhancement |
