When you call or e-mail technical support, please provide the following information to the support representative:

Required Information



Your name, company name, telephone number, and email address

Product version

Product name and version number

Hardware configuration

Hardware configuration of the server or computer the product is running on (processor, memory, and RAM)

Document version

For documentation issues, specify the version of the manual you are using. The date and version of the document appear on the cover page, or for longer manuals, after the Copyrights and Notices section of the manual.


Action causing the problem, error message returned, and any other appropriate output

Problem severity

Critical, serious, minor, or enhancement