Standard un-installation procedures delete all Carbon Black App Control files, including the notifier program and drivers. Users are not permitted to uninstall an enabled agent unless they have special agent administrative access as described in "Configuring Agent Management Privileges" in the Carbon Black App Control User Guide.

To uninstall, you must disable the agent by placing the endpoint in a policy that is in Disabled mode, which can be done on the Computers page. If you have not already done so, log in to the Carbon Black App Control console and create a policy with its Mode set to Disabled before attempting to uninstall any agents. You might name this “Agent Disabled” or “Ready to Uninstall”. When you create the policy, the server automatically creates an agent installer for it and adds the installer to the Download Install Packages page.