If the Carbon Black Cloud Workload appliance is unreachable and unresponsive, you can redeploy the appliance. To redeploy the same appliance, you must register with the same SSO and vCenter Server. You must regenerate the API ID and the key for the appliance from the Carbon Black Cloud console and use the new API ID and key to establish a connection between the appliance and the Carbon Black Cloud.
You are unable to connect to the appliance or appliance is unresponsive. You are not able to log in to the appliance even after resetting the password multiple times. To resolve the appliance issue, you decided to redeploy the appliance.