Sensor Gateway Appliance is Unreachable

Problem

You might expereince a communication issue with the Carbon Black Sensor Gateway appliance.

Cause

The virtual machine is powered off.

Solution

Power on the virtual machine and wait for it to enter in a healthy state. If the operational state is not healthy after few restarts, initiate a new installation of the Sensor Gateway appliance. See Install Sensor Gateway as an Appliance.

In the process of installing the Sensor Gateway appliance, ensure that you provide the Sensor Gateway entry point URL. The entry point URL must match the common name (CN) you provided when generating the Sensor Gateway certificate. For more information, see Sensor Gateway Certificates.