Troubleshooting Sensor Gateway

This topic describes solutions for situations when installing, using, or upgrading the Sensor Gateway is not successful.

Sensor Gateway Appliance is Unreachable

Cause: The virtual machine is powered off.

Solution: Power on the virtual machine and wait for it to enter a healthy state. If the operational state is not healthy after few restarts, initiate a new installation of the Sensor Gateway appliance. See Install Sensor Gateway as an Appliance.

When you install the Sensor Gateway appliance, make sure that you provide the Sensor Gateway entry point URL. The entry point URL must match the common name (CN) you provided when generating the Sensor Gateway certificate. See Sensor Gateway Certificates.