To create a new ServiceNow Configuration Profile, perform the following procedure.

Note: Carbon Black Cloud credentials are required for data ingest using the REST APIs and for SOAR actions.

Procedure

  1. Log in to your ServiceNow instance.
  2. Go to VMware Carbon Black Cloud > Configurations.
  3. To create a Configuration Profile, click New.
  4. In the Overview section, enter a unique Name, Order, and Description.
    Note: Multiple values in the order field of profile configuration can be added using space between each integer.
  5. Select the apps to configure.
    Note:
    • Vulnerability Response (Carbon Black Cloud VR) can be used alone or with the ITSM App or SecOps App.
    • You can select only one of either Carbon Black Cloud ITSM or Carbon Black Cloud SecOps.
  6. In the Credentials section, enter the following information:
    • Carbon Black Cloud URL (hostname; for example, https://defense.conferdeploy.net)
    • Org Key
    • API ID
    • API Secret Key
    • If you are using an OAuth App, enter the App ID in the API ID field, and enter App Secret in the API Secret Key field.
    Note: To retrieve the field values, see Configure API Access for ServiceNow.

What to do next

Perform the next configuration tasks by proceeding through the wizard steps (described in the following topics). Some procedures are optional.