A ServiceNow Configuration Profile is required to control the rules for ingestion of data and incident creation.

Note: The Carbon Black Cloud Admin role is required to configure a profile.

To configure a ServiceNow profile, you must complete the Configuration Profile wizard. The following topics step you through this process:

  1. Create a ServiceNow Configuration Profile
  2. Enter Credentials to Ingest Alerts from Carbon Black Cloud Data Forwarder (Optional)
  3. Configure Asset Inventory Data Ingestion (Optional)
  4. Configure Vulnerability Response (Optional)
  5. Configure ServiceNow Actions (Optional)
  6. Configure Alert Filtering for ITSM and SecOps Apps (Optional)
  7. Configure Incident Creation for ITSM and SecOps Apps (Optional)
  8. Configure Alert Aggregation for ITSM and SecOps Apps (Optional)
  9. Configure Alert Field Mapping for ITSM and SecOps Apps
  10. Configure Scheduling for ITSM and SecOps Apps