If you deploy sensors by using Group Policy, you must remove the existing sensor from the current Group Policy before you can perform a sensor update using Group Policy, the Carbon Black Cloud console, SCCM, manual updates, etc.

Procedure

  • Use one of the following procedures to remove a sensor from a Group Policy or update sensors using Group Policy?
    • To remove the existing sensor from Group Policy
      1. Click Start > Administrative Tools > Group Policy Management and select the Group Policy Object (GPO).
      2. Click Computer Configuration > Policies > Software Settings > Software Installation.
      3. Right-click the CB Defense Sensor package and click All Tasks > Remove...
      4. Select Allow users to continue to use the software but prevent new installations and click OK.
      Note: The previous procedure removes the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Group Policy\AppMgmt\{Cb Defense GUID} registry key without uninstalling the current version of the sensor. To confirm that the registry key is removed, open Regedit and go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Group Policy\AppMgmt. Search for "CB Defense", "PSC Sensor", or "Carbon Black Cloud". If no results are found, the key is removed.
      Note: If you are updating from Windows sensor version 3.2.x.x, read GPO upgrade fails on sensor version 3.2.x.x.
    • To update sensors by using Group Policy
      1. Follow the preceding procedure to remove the sensor from its existing Group Policy.
      2. Force a Group Policy update on all endpoints.
      3. Use the following instructions to update the sensors: To Install Sensors by using Group Policy.