How Do I Create a VMware Cloud Director service Support Request

If you need to reach out to VMware support without having created a VMware Cloud Director instance, you can create a Cloud Services Portal support request.

Prerequisites

Verify that you can provide your support representative with the necessary information. See What Is an Activity Log in VMware Cloud Director service.

Procedure

1. Log in to VMware Cloud Director service.
   • If you are an enterprise customer, log in at https://console.cloud.vmware.com.
   • If you are a CSP-SaaS partner, log in at https://navigator.vmware.com.
2. Click your user name and, under User Settings, click My Account.
3. To open the Support panel, click the Question icon in the top navigation bar.
4. Click Create Support Request.
   You are redirected to Customer Connect Portal where you can create a technical support request. For details, see Filing a Technical Support Request from Cloud Services Portal (CSP) in KB 2006985.