Validate the operational state of SDDC Manager by performing the operational verification for the SDDC Manager availability, inventory status, system component status, licenses, and connection to the online bundle repository.

Verify the Authentication in SDDC Manager by Using a Local System Account

Verify that SDDC Manager is configured correctly and that there are no communication issues by authenticating with the local system account.

Expected Outcome

You can successfully authenticate to SDDC Manager by using the [email protected] system account and you have visibility to all menu items.

Procedure

  1. Log in to the SDDC Manager at https://<sddc_manager_fqdn> as [email protected].
  2. Verify that the SDDC Manager dashboard is visible.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips:

Troubleshooting Tips

  • Ensure that the SDDC Manager instance is configured with the correct DNS settings.

  • Ensure that the DNS is configured with forward and reverse lookup records for the SDDC Manager instance.

  • Ensure that NTP is configured properly on the SDDC Manager instance.

  • Ensure that all the services on the SDDC Manager instance are running.

Verify the Status of the SDDC Manager Inventory

Verify that the inventory status is good by checking the status of all ESXi hosts, vSphere clusters and NSX Edge clusters of the management and VI workload domains in SDDC Manager.

Expected Outcome

The management and VI workload domains have an active configuration status for all ESXi hosts, vSphere clusters and NSX Edge clusters.

Procedure

  1. Log in to SDDC Manager at https://<sddc_manager_fqdn> as [email protected].
  2. In the left pane, select Inventory > Workload domains.
  3. On the Workload Domain page, verify that the management and the VI workload domains have an Active configuration status.
  4. On the Workload Domain page, click the management domain.
  5. On the management domain page, click the Hosts tab and verify that all the ESXi hosts have the Active configuration status.
  6. On the management domain page, click the Clusters tab and verify that the clusters have the Active configuration status.
  7. On the management domain page, click the Edge clusters tab and verify that the edge clusters have the Active status.
  8. Repeat the steps to verify the inventory status for the VI workload domains.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips:

Troubleshooting Tips

  • The status is shown as "Activating" during adding or configuring objects.

  • Ensure that all the services on the SDDC Manager instance are running.

  • Ensure that there are no failed tasks related to workload domains with errors.

  • Ensure that there are no failed tasks related to the ESXi hosts with errors.

  • Ensure that there are no failed tasks related to the clusters with errors.

  • Ensure that there are no failed tasks related to the edge clusters with errors.

  • Ensure that there are no failed/ongoing upgrades.

Verify the Status of the SDDC Manager Services and the Health Status of the SDDC

Verify that all services related to the SDDC Manager management functionality are running without issues and that the status of certain system components across VMware Cloud Foundation is good.

System Component

Expected Outcome

SDDC Manager services

All the SDDC Manager services, such as, NTP, PostgreSQL, Common Services, Domain Manager, Lifecycle Manager, Multi-Site Service, Operations Manager, and SDDC Manager UI, have the GREEN status.

NTP

The NTP status of all the management and VI workload domain components is GREEN.

vSAN

The status of vSAN and VM storage policy compliance for the managemement virtual machines is GREEN.

Passwords

The password expiry status of the management components in the management and all VI workload domains is GREEN.

Certificates

The certificate status of all the solutions managed by SDDC Manager is Active. No certificates have expired or are expiring soon.

Procedure

  1. Log in to the SDDC Manager by using a Secure Shell (SSH) client as vcf .
  2. Switch to the root user by running the su command and entering the root password.
  3. Run the command to check the services status of the SDDC Manager and verify that the status of all the SDDC Manager services is GREEN. 
    /opt/vmware/sddc-support/sos --services-health --domain-name ALL
  4. To check the status of certain system components in the management and all VI workloads domains, run these commands and verify the returned status against the expected outcome.

    System Component

    Command

    NTP

    		 
    /opt/vmware/sddc-support/sos --ntp-health --domain-name ALL

    vSAN and VM storage compliance

    		 
    /opt/vmware/sddc-support/sos --storage-health --domain-name ALL

    Passwords

    		 
    /opt/vmware/sddc-support/sos --password-health --domain-name ALL

    Certificates

    		 
    /opt/vmware/sddc-support/sos --certificate-health --domain-name ALL

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips:

System Component

Troubleshooting Tips

SDDC Manager services

  • Examine the log files for the respective services of SDDC Manager.

NTP

  • Ensure that the proper NTP value is configured for the SDDC components.

  • Ensure that the NTP server is reachable from the SDDC components with the error state.

vSAN and VM storage compliance

  • Ensure that all ESXi hosts are contributing to the vSAN storage.

  • Ensure that all management virtual machines are compliant with the storage policy defined.

Passwords

  • If an account password has expired, resolve the issue and remediate the password by using SDDC Manager UI.

  • If the password is about to expire, rotate or update the password.

Certificates

  • Ensure that the certificates of all managed components and add-on solutions are valid.

  • If there are certificates that are about to expire, plan for a certificate rotation.

Verify the License Status of SDDC Components

Verify that all managed components have valid licenses in VMware Cloud Foundation and that they are not expiring.

Expected Outcome

The status of the licenses for all the deployed management components are valid and are not expired.

Procedure

  1. Verify the status of the vSphere licenses.
    1. Log in to the management domain vCenter Server at https://<management_domain_vcenter_server_fqdn> as [email protected].
    2. In the Administration inventory, under Licensing, click Licenses.
    3. On the Licenses page, click Assets and verify that the licenses for all the vSphere components are still valid and not expiring soon.
    4. Repeat the steps for the remaining vCenter Server instances in the inventory.
  2. Verify the status of NSX-T Data Center licenses.
    1. Log in to the NSX Manager instance for the management domain at https://<management_domain_nsxt_manager_fqdn>/login.jsp?local=true as admin .
    2. On the main navigation bar, click the System tab.
    3. In the left navigation bar, under Settings, click Licenses.
    4. On the Licenses page, verify that the licenses for NSX-T Data Center components are still Valid and not expiring soon.
    5. Repeat above steps for the remaining NSX Manager instances in the environment.
  3. Verify the status of vRealize Suite licenses.
    1. Log in to the vRealize Suite Lifecycle Manager at https://<vrealize_suite_lifecycle_manager_fqdn> as vcfadmin@local.
    2. On the My services page, click Locker.
    3. On the left navigation menu, click Licenses.
    4. On the Licenses page, verify that all licenses for the vRealize Suite components are Healthy and not expiring soon.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips:

Troubleshooting Tips

  • Ensure that all applied licenses are valid.

Verify the Authentication to VMware Customer Connect in SDDC Manager

If you are using online bundle download, verify that SDDC Manager is configured with active and entitled VMware Customer Connect credentials for access to the online bundle repository.

Expected Outcome

The status of the authentication to VMware Customer Connect in SDDC Manager is Active.

Procedure

  1. Log in to SDDC Manager at https://<sddc_manager_fqdn> as [email protected].
  2. In the left pane, select Administration > Repository settings.
  3. Verify that My VMware account authentication is Active.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips:

Troubleshooting Tips

  • Ensure that all services on the SDDC Manager instance are running.

  • Ensure that the correct VMware Customer Connect credentials are configured in SDDC Manager.

  • Ensure that the SDDC Manager has access to VMware Customer Connect. If your organization restricts access to the Internet and an HTTPS proxy is required, refer to the VMware Cloud Foundation documentation.