VMware periodically sends notifications to keep you informed of upcoming maintenance and other events that impact your VMware Cloud on AWS service.

The notification gateway provides a central integration point for all customer-facing notifications from VMware Cloud on AWS. The notification gateway is designed to keep you up-to-date on Day 2 operations events and service updates, including maintenance notifications, Elastic DRS Add Host events, subscription expiration reminders, and VMware Site Recovery notifications. You can find example notifications in Notifications Available from VMware Cloud on AWS.

The notification channels that are available include email, VMware Cloud Console, vSphere Client, the Activity Log UI, and VMware Log Insight Cloud. To choose which notifications you receive through email, see Set Notification Preferences.

Outages and other service-wide events are reported on the VMware Cloud Services status page. See View and Subscribe to the Service Status Page for more information.

Notifications for events such as SDDC deployment, removal, upgrades, and maintenance are included in the Activity Log. See View the Activity Log.

Notifications are sent based on your VMware Cloud on AWS service roles. Organization roles are not considered. Take the following steps to ensure that you receive these notifications:
  • Make sure that you are an Organization member with the one or more of the VMware Cloud on AWS service roles listed in Assign Organization and Service Roles.
  • Make sure that email from donotreply@vmware.com is not blocked or filtered out by your email client.