A VMware Cloud on AWS Support User can get support by opening the VMware Cloud Services console.


You must have the VMware Cloud on AWS Support User Service Role to open a support request. Your organization owner can assign this role to any organization member.


  1. Before you contact VMware for support, have the support information for your SDDC ready.
    1. Log in to the VMware Cloud Console at https://vmc.vmware.com.
    2. Click Inventory > SDDCs, then pick an SDDC and click VIEW DETAILS.
    3. Click the Support tab to view the support information.
  2. See How Do I Get Support for more information about using VMware Cloud Services in-product support.