This onboarding checklist highlights the steps and resources that are available to you as you prepare to create your first VMware Cloud on AWS Software Defined Data Center (SDDC).

The process in this checklist applies to purchases made through AWS. If you purchased VMware Cloud on AWS through VMware, see Onboarding Checklist for Purchasing Through VMware.

Read Your Welcome Email

During the process of purchasing VMware Cloud on AWS, you specified email contacts for your Organization on the order form submitted to AWS. After the purchase is processed, AWS sends a welcome email to the email addresses specified.

The welcome email is sent from If you do not recall seeing it, check your spam message or corporate spam filter. This email contains a unique service activation link which directs you to the VMware Cloud Console. It is important to use this service activation link when you log into the VMware Cloud Console for the first time.

  • Find your "Welcome to VMware Cloud on AWS" welcome email which includes your unique service activation link.
  • If the email is not in your inbox, check your corporate spam filter.
  • If you do not already have a VMware Cloud services account, you are prompted to create one.

Log into the VMware Cloud Console

The service activation link provided to you in the service welcome email directs you to the VMware Cloud Console.

  1. Click the service activation link that was provided to you in the service welcome email.

    You will be directed to the VMware Cloud Console.

  2. Use the email and password from your VMware Cloud account to log in.

Add Organization Owners and Organization Users

VMware Cloud on AWS accounts are based on an Organization, which corresponds to a group or line of business subscribed to VMware Cloud on AWS services.

Each Organization has one or more Organization Owners, who have access to all the resources and services of the Organization and can invite additional users to the account. By default, these additional users are Organization Users, who can create, manage, and access SDDCs belonging to the Organization, but cannot invite new users.

Create a Subscription

Subscriptions allow you to save money by committing to buy a certain amount of capacity for a defined period. A subscription is not required to use VMware Cloud on AWS. Any usage of the service not covered by a subscription is charged at the on-demand rate for the region selected.

Create your subscription by following the instructions at Create a Subscription for VMware Cloud on AWS. Note that the pricing presented in the VMware Cloud Console does not accurately present pricing when AWS is the seller of record. Consult the AWS Console for your billing information for VMware Cloud on AWS.

View the VMware Cloud on AWS Roadmap

VMware Cloud on AWS has a public that roadmap intended to provide guidance to customers regarding features that are Available, in Preview, in Active Development and testing and Planning.

Bookmark the VMware Cloud on AWS roadmap at

View the VMware Cloud on AWS Release Notes

VMware Cloud on AWS is able to release new features at a much faster pace that our traditional on premises software products. Check the release notes page frequently to keep updated on the new features that have been released.

Bookmark the VMware Cloud on AWS release notes page at

Sign Up to Receive Service Alerts

The VMware Cloud Operations team posts updates on planned maintenance events, maintenance start and end times, and service incidents on the VMware Cloud Services status page.

Review the Service Level Agreement for VMware Cloud on AWS

The Service Level Agreement (SLA) for VMware Cloud on AWS defines the service components that have an availability commitment as well as their associated targets.

You may be eligible for an SLA credit if one of the service components is unavailable and breaches the target SLA. The amount of the SLA credit you may be eligible for depends on the monthly uptime percentage for the affected availability component.