You can create a support request from the VMware Cloud on Dell EMC Console.


  1. Before you contact VMware for support, have the support information for your SDDC ready.
    1. Log in to the VMware Cloud Services Console at
    2. Launch the VMware Cloud on Dell service.
    3. Click the SDDC name or expand your SDDC and click View Details.
    4. Navigate to the Support tab and copy the following information:
      • Org ID
      • SDDC ID
  2. Click > Support Requests.

    The Support Requests window appears.

  3. Click Create a Support Request.

    The VMware Support page on Customer Connect opens. For detailed instructions on creating a new support request, see How to file a Support Request in Customer Connect and via Cloud Services Portal.

  4. Enter the required details.
    Select the category as VMware Cloud on Dell EMC and ensure that the time zone reflects your local time.
  5. Click Submit to create the support request.
    Your support request is listed in the Support Center tab, and you can view the details. Also, an email notification is sent to your registered email ID with the subject Support Request <Support Request Number> Received [ref:_<Reference Number>:ref].