You can get help and support in using your VMware Cloud on Dell EMC environment.

Procedure

  1. Before you contact VMware for support, have the SDDC information ready.
    1. Log in to the VMware Cloud Services Console at https://console.cloud.vmware.com/csp/gateway/discovery.
    2. Click VMware Cloud on Dell EMC service.
    3. Click the SDDC name to view the details.
    4. Click Support to view the SDDC information.
  2. Select a method for getting help or support.
    Option Description
    Chat Click and click Chat with VMware Support. Enter your message in the chat window. You can include images by dragging them into the chat window.
    Note: This support is available from Monday through Friday between 8:00 AM PST to 6:00 PM PST.
    Support request You can file a support request online or contact the VMware technical support team by phone.

    For information on filing a support request from the VMware Cloud on Dell EMC portal, see Creating Support Request.

    For information on filing a support request by phone, see https://www.vmware.com/support/file-sr.html.