VMware Cloud Services applies validation criteria to the business address provided for your Organization.

As an Organization Owner you enter a business address when you set up the Organization during service onboarding or when you add new services or subscriptions to an existing Organization. To pass validation, an Organization’s address must contain correct information about street address, postal code, city, state or province (if applicable), and country. The validation check is performed automatically when:
  • You enter or update the business address during service/subscription onboarding.
  • You update the business address from the Organization > Details page.

The following table provides details about the possible outcomes of the validation check and what actions you can take if needed.

If... Then...
Organization address validation is successful. You proceed to the next step of the service/subscription onboarding workflow.
Organization address does not comply with the validation rules. Compliant address is suggested. The Edit or Select an Address pop-up window opens to display the original address and a suggested address which is compliant with the validation rules.
  • If you select the suggested address, you proceed to the next step of the workflow.
  • If you decide to keep the original address, you must acknowledge that it does not comply with the validation rules and provide your consent to authorize VMware to make all the necessary changes to the address so that it becomes compliant. You do that by selecting the respective check box on the Edit or Select an Address pop-up window.
  • To modify the original address provided for the Organization, click the Edit Address button. This takes you back to the Organization Profile page where you can make the necessary changes.
Organization address could not be validated. No compliant address is suggested. When the address validation fails and no alternative address is suggested, a pop-up window opens promting you to do one of the following:
  • Edit the address.
  • Provide your consent to authorize VMware to make all the necessary changes to the Organization address so that it complies with the validation rules by selecting the respective check box. Only after accepting the consent you can proceed with the service/subscription onboarding.
Organization address updated by VMware after Organization Owner provided consent. When you log in as an Organization Owner in VMware Cloud Services, a pop-up window opens showing the updated address.
  • If you accept the new validated address, it replaces the existing Organizaiton address. All Organization Owner users will receive an in-app notification about the change.
  • If you dismiss the new validated address, whenever you open the onboarding service/subscription workflow, you will be prompted to change the address to comply with the validation rules.

    You cannot add more services or subscriptions to your Organization if the address does not pass the validation check.