Understanding Relative Percent and Client Hours

ENI uses two ways to sort performance issues - Relative % and Client Hours. Understanding these sorting terms is critical to be able to interpret the Health & Remediation page.

ENI uses Relative % and Client Hours to sort the information on the Health and Remediation page. You can switch between these sort options to better understand the impact a root cause has on a client or to understand the impact to a client. The following table describes the two options:

Sort Option	Description
Relative %	The % of client devices using this metric that are affected by this metric. For example, if you are looking at Wi-Fi performance and you have 50% affected for a particular group that could mean that 2 devices are in the group and 1 had had problems, or there were 400 devices in the group and 200 had problems.
Client Hours	The number of hours that the clients were affected by the selected metric over the last 2 weeks. For example, if a client device had O365 connectivity problems that affected them every day for an hour they would have 14 client hours for the selected metric.

It is useful to switch between the two metrics to understand the most impacted areas. The example below shows when sorted by relative % the top affected group is Lombard, however when sorted by client hours it's Embarcadero.

So, while Embarcadero has more problem hours, the user population in Lombard are consistently having more problems.

Figure 1. Relative Percent Sort

Figure 2. Client Hours Sort