After setting up VMware Edge Network Intelligence, it can take approximately 3 to 5 days for ENI to build a baseline based on the data it receives. The following are few things that you need to familiarize and review on a regular basis.

Incidents Page

In the ENI portal, on the left-hand navigation pane, select the Incidents triangle icon and then click Systemic Incidents. The Incidents page appears.

Click on any of the incidents in the table below the graph to learn more details about the selected incident.

Global Search for a Client

VMware Edge Network Intelligence provides a rich compilation of details about client endpoint devices. To review, type in a username, host name, IP address, or MAC address in the top search pane. Click on the entry that matches your intent.

Client Details Page

From the Client page, you can review any potential incidents that may have caused a poor user experience.

Additional Feed Options

VMware Edge Network Intelligence can ingest data from external services such as Zoom and the ENI Client App.

Zoom
Adding Zoom analytics can help an organization review video calls and correlate whether issues occur on the enterprise network or on a home user’s Internet connection. To add Zoom, follow the steps below.
  1. Go to My Account > Feeds.
  2. Select the CLOUD API tab.
  3. Click the ADD CLOUD API CONFIG button.
  4. From the Vendors drop-down menu, select ZOOM.

    The Authorize Zoom Application URL will appear. You must share the URL with the administrator of Zoom in your organization for authentication. For more information, see the "Zoom API Connector" section in the VMware Edge Network Intelligence User Guide available at https://docs.vmware.com/en/VMware-Edge-Network-Intelligence/index.html.

Client App
An additional tool to monitor users at home is the Client App. To download the Client App, navigate to My Account > Admin Settings > Client App. The CLIENT APP page appears.

Click DOWNLOAD to download and install the Client App. Once the Client App is installed, you must register it to the ENI instance. You can use the Registration code of Default Client App Group to register your Client App or create a new Client App Group. For more information about Client App installation and registration, see the "Register the Client App" section in the VMware Edge Network Intelligence User Guide available at https://docs.vmware.com/en/VMware-Edge-Network-Intelligence/index.html.

Once the Client App is registered successfully, you can track the user’s experience at work or at home from the ENI portal.