The first stage of configuring action items in vRealize Automation is to create ViewDesktop and ViewPool custom resources. You can then select these resources when you import actions and workflows, such as the Self-Service Advanced Desktop Allocation workflow.


  • Verify that you have administrator credentials for the vRealize Orchestrator server. The account must be a member of the vRealize Orchestrator Admin group configured to authenticate through vCenter Single Sign-On.
  • Verify that vRealize Automation is configured to communicate with the vRealize Orchestrator server so that the vRealize Orchestrator workflows are available.


  1. Log in to vRealize Automation as an administrator.
  2. Select a new Custom Resource.
    vRealize Automation Version Action
    6.2.4 Select Advanced Services > Custom Resources.
    7.2.4 or later Select Design > XaaS > Custom Resources
  3. Click the Add (+) icon.
  4. On the Resource type tab, in the Orchestrator Type text box, type horizon.
    A list of items matching those letters appears.
  5. Select Horizon: HorizonViewDesktop.
  6. For the name, type ViewDesktop and click Next.
  7. On the Details Form tab, click Finish.
    You do not need to make any changes on this page.
  8. Repeat the procedure for pools:
    1. On the Resource type tab, in the Orchestrator Type text box, type horizon.
    2. Select Horizon: HorizonViewPool.
    3. For the name, type ViewPool and click Next.
    4. On the Details Form tab, delete the Available Actions field, and click Finish.
      Deleting the Available Actions field is recommended so that extraneous text is not shown on the Details tab when the delegated administrator later clicks the pool item on the Items tab.


The new resources appear on the XaaS > Custom Resources page.

What to do next

Import action items. See Import Actions for Desktop and Pool Items.