Troubleshooting VMware Integrated OpenStack

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If errors occur, you can perform troubleshooting actions to restore your OpenStack deployment to operating status.

Create a Support Bundle
You can create a support bundle that includes logs from your VMware Integrated OpenStack deployment to assist you in troubleshooting.
VMware Integrated OpenStack Log File Locations
When you request technical support, you might be requested to provide log files. The following tables show you where the files are located and describes their purpose.
VMware Integrated OpenStack Performance Tuning
If the performance of your VMware Integrated OpenStack deployment deteriorates, you can adjust the settings for various VMware Integrated OpenStack components.
VMware Integrated OpenStack Virtual Appliance Fails to Deploy
When you install the VMware Integrated OpenStack OVA, you receive the error message The operation is not supported on the object.
Display the VMware Integrated OpenStack vApp
If the VMware Integrated OpenStack vApp does not appear in vSphere, you may need to perform various actions.
Resynchronize Availability Zones
In an environment with multiple vCenter Server instances, the names of availability zones on the VMware Integrated OpenStack dashboard might differ from those on the OpenStack Management Server.
Troubleshoot Cinder Volume Backup Failure with Memory Error
Creating a backup of a Cinder volume on an NFS share fails with a memory error.
Troubleshoot Cinder Volume Backup Failure with Permission Denied Error
The first attempt to create a test backup of a Cinder volume on an NFS share fails with a permission denied error.
DCLI Cannot Connect to Server
If DCLI cannot connect to the OpenStack Management Server, you might need to restart the vAPI service.
Synchronize OpenStack Instance State
You can reset OpenStack instances in the ERROR or SHUTOFF state that are powered on in vCenter Server.

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