Data Collected for the Customer Experience Improvement Program

To provide the benefits of the Customer Experience Improvement Program, Mirage collects technical data and transfers the data to VMware on a daily basis.

The Customer Experience Improvement Program collects data in several categories.

Table 1. General Information

Property	Description
Vertical	Predefined vertical business list.
Geography	Geographic area where your headquarters are located.
Mirage version	Version of Mirage you are using.
Device number	Total number of devices that Mirage is managing.
Pending device number	Number of devices with the status "pending device".
Base layer number	Total number of base layers that have been captured.
App layer number	Total number of app layers that have been captured.
Subnet number	Total number of subnets that Mirage is managing.

Mirage collects information about storage volumes, such as size and the number of CVDs stored in the volume.

Table 2. Volume Information

Property	Description
Size	Size of one storage volume.
CVD number	Number of CVDs stored in the volume.
Dedup Ratio	Dedup ratio of data stored in the volume.
Average IOPS	Average IOPS of the volume.

Mirage collects information about CVDs, such as CVD size and the OS type on the CVD.

Table 3. CVD Information

Property	Description
OS type	Type of operating system.
Size	Size of the CVD.
App layer number	Number of app layers deployed in the CVD.

Mirage collects information about Mirage operations, such as operation type and the role of the administrator performing the operation.

Table 4. Operation Information

Property	Description
Time	Start time of the operation.
Duration	How long the operation took to complete.
Type	Type of operation.
Size	Relevant data size of the operation, for example, the size of the base layer that was captured.
Operator	Role of the administrator who is performing the operation, for example, the Helpdesk role.
Invocation point	Where the administrator initiated the operation, for example, the common wizard.

Mirage collects information about Mirage servers and Mirage Gateway servers, such as network traffic, and memory use and availability.

Table 5. Server Information

Property	Description
Time	Time when the data collection is complete.
Server type	Server type, either a Mirage server or a Mirage Gateway server.
CPU	Amount of CPU use.
Physical memory	Amount of physical memory on the server.
Free memory	Amount of physical memory on the server that is available.
Concurrent connection	Number of concurrent connections.
In traffic	Incoming traffic from the network.
Out traffic	Outgoing traffic to the network.

Mirage collects information about layers, such as layer size and layer type.

Table 6. Layer Information

Property	Description
Type	Layer type, either base layer or app layer.
Capture date	Date the layer is captured.
OS type	Operating system type of the layer.
Size	Size of the captured layer.
Assigned CVD	Number of CVDs that this layer is assigned to.